Shipping policy
Shipping Policy
Order Processing
Orders are typically processed within 3–7 business days after payment confirmation. Processing times may vary depending on product availability, supplier processing and order volume.
Business days do not include weekends or public holidays.
Shipping Destinations
GLOBGRIP offers shipping to customers in multiple countries worldwide. Available shipping options and charges are displayed at checkout based on the customer's delivery address and the products ordered.
Some products or destinations may have shipping restrictions.
Shipping Rates
Standard Shipping — £3
A standard flat shipping rate of £3 applies to orders below £75.
Free Standard Shipping — Orders £75+
Free standard shipping is available on qualifying orders of £75 or more.
The applicable shipping charge will be displayed at checkout before payment is completed.
Customs duties, import taxes or other charges imposed by the destination country are not included in these shipping rates unless expressly stated at checkout.
Estimated Delivery Time
Standard delivery is generally estimated at 6–15 business days after order processing.
Delivery estimates are provided as guidance and are not guaranteed. International shipments may occasionally take longer because of customs processing, carrier delays, local delivery conditions, public holidays or other circumstances outside our reasonable control.
Tracking
Where tracking is available, tracking information will be provided after the order has been dispatched. Please allow time for the carrier's tracking system to update after shipment.
Multiple Packages
Some orders may contain products fulfilled from different locations or suppliers. In these cases, an order may arrive in separate packages and at different times. Where available, separate tracking information may be provided.
There is no additional shipping charge solely because an order is delivered in multiple packages unless clearly stated at checkout.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charge collected by GLOBGRIP.
We recommend checking applicable local import requirements before ordering.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible at globgrip@globgrip.com.
We cannot guarantee that an address can be changed after an order has entered processing or been dispatched. Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.
Delayed or Missing Shipments
If your order has not arrived within the expected delivery period, please check any available tracking information first.
If you still require assistance, contact us at globgrip@globgrip.com with your order number.
We will review the available tracking and fulfilment information and assist you in accordance with our policies and applicable consumer law.
Damaged or Incorrect Items
If an item arrives damaged or you receive an incorrect item, please contact us promptly and provide your order number, a description of the issue and clear photographic evidence where reasonably necessary.
Eligible cases will be handled in accordance with our Return and Refund Policy and applicable consumer rights.
Contact
For questions regarding shipping or delivery:
GLOBGRIP LTD
Email: globgrip@globgrip.com
128 City Road
London EC1V 2NX
United Kingdom
Company registration number: 16433591