Refund policy
Returns and Cancellation Rights
For eligible online purchases, you may notify us that you wish to cancel and return your order within 14 days after the day you receive the item, subject to applicable consumer law and any legal exceptions.
After notifying us of an eligible cancellation, you must return the item within the period required by applicable law. This 14-day cancellation period does not limit any separate statutory rights you may have if an item is faulty, damaged, incorrect, misdescribed, or otherwise not in conformity with your legal rights.
Return Eligibility
For an eligible ordinary return, items should be returned in the condition in which they were received and should not have been used beyond what is reasonably necessary to inspect them. Where applicable, please include the original packaging, tags, accessories, and proof of purchase.
These conditions do not limit your statutory rights where an item is faulty, damaged, incorrect, misdescribed, or otherwise subject to a mandatory consumer remedy.
Requesting and Returning an Item
To request a return or notify us that you wish to exercise an applicable cancellation right, contact us at globgrip@globgrip.com.
Please do not send products to our registered office or directly back to the original sender or supplier unless we specifically instruct you to do so. We will provide the appropriate return address and instructions for your return.
Our return-request process is intended to ensure that your return is sent to the correct destination and can be processed efficiently. It does not restrict any mandatory consumer rights available to you under applicable law.
Order Cancellations
Customers may request cancellation of an order within 1 hour of placing the order, provided the relevant item has not already been fulfilled.
After the 1-hour cancellation window has passed, we cannot guarantee that an order can be cancelled because processing or fulfilment may already have started.
If you wish to cancel an order, please contact us as soon as possible at globgrip@globgrip.com and include your order number.
Where applicable, mandatory cancellation or withdrawal rights provided by consumer law remain unaffected.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is defective, damaged, or you receive the wrong item, contact us as soon as possible at globgrip@globgrip.com.
Please include your order number and details of the problem. We may request photographs or other reasonable evidence so that we can assess the issue and provide an appropriate solution.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return, including perishable goods, customized or personalized products, and certain personal-care or hygiene-sensitive products once opened or used. Hazardous materials, flammable liquids and gases may also be subject to return restrictions.
Gift cards may not be returnable except where required by applicable law.
Please contact us if you are unsure whether a particular product is eligible for return.
These exclusions do not limit your statutory rights where an item is faulty, damaged, misdescribed or where applicable law otherwise provides a right to a remedy.
Sale Items
Unless otherwise stated, sale or promotional items are subject to the same return conditions described in this policy, except where a specific promotion clearly states different terms or applicable law provides otherwise.
Exchanges
We do not offer a separate voluntary exchange entitlement for a different product, size, colour, or variant. If you have an eligible right to return an item, you may contact us for return instructions and, where appropriate, place a new order for the preferred product or variant.
This does not affect any mandatory right to a replacement or other remedy where goods are faulty, damaged, incorrect, misdescribed, or otherwise not in conformity with applicable consumer law.
European Union Cooling-Off Rights
If an order is subject to EU consumer cancellation rights, eligible consumers generally have the right to withdraw from a distance purchase within 14 days without giving a reason, subject to applicable exceptions and legal requirements.
Nothing in this policy is intended to restrict any mandatory consumer rights available under applicable law.
Refunds
We will notify you after we have received and inspected an authorized return and advise you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for us to process the refund. Your bank or payment provider may require additional time before the funds appear in your account.
If more than 15 business days have passed since we approved your refund, please contact globgrip@globgrip.com.
Return Shipping Costs
For an eligible ordinary return or cancellation where applicable law permits the customer to bear the direct cost of returning the goods, the customer is responsible for arranging and paying the return shipping cost. Please contact us before sending an item so that we can provide the correct return destination and instructions.
Where an item is faulty, damaged, incorrect, misdescribed, or otherwise qualifies for a mandatory consumer remedy, return shipping and the appropriate remedy will be handled in accordance with applicable consumer law.
GLOBGRIP does not charge a restocking fee.
Nothing in this section limits any mandatory consumer rights available under applicable law.
Contact
For return and refund questions, contact:
GLOBGRIP LTD
Email: globgrip@globgrip.com